Changelog

Customer AI Agent

• Added AI Auto Reply, agent-reviewed Draft Replies, and Human Only modes for eligible customer workspaces.
• Kept visitor and human messages on the existing fast path while AI runs asynchronously after persistence.
• Added immediate AI typing feedback, duplicate prevention, graceful provider failure, and human handoff.

Tenant Knowledge

• Added isolated company knowledge for company information, products, FAQs, pricing, policies, support details, links, and custom instructions.
• Restricted every customer prompt to the active workspace and recent conversation context so knowledge cannot cross tenants.
• Made unknown answers explicit and preserved human takeover.
• Made Features the first product-overview destination while keeping Documentation and Help Center focused on setup and troubleshooting.
• Added verified founder profiles, approved product screenshots, and future tutorial/video knowledge fields.

Human Handoff

• Added real online-agent availability checks, immediate in-app takeover notifications, and available-agent assignment.
• Persisted AI step-aside per conversation until an agent deliberately re-enables it.
• Kept explicit human requests provider-free and stopped paused conversations from dispatching duplicate AI work.

AI Credits & Billing

• Added configurable monthly plan allowances with used, remaining, and renewal visibility.
• Added admin-managed AI credit packs, workspace adjustments, and a tenant-visible usage ledger.
• Connected top-ups to existing automatic and manual payment verification, invoices, receipts, transaction history, and idempotent activation.
• Kept normal human support available when credits are exhausted.

Launch Readiness

• Expanded tenant-isolation, usage, exhaustion, top-up, refund, AI quality, chat regression, and performance coverage.
• Preserved additive migrations and existing subscriptions, conversations, payment records, and routes.
• Completed the final automated pre-live audit with 214 passing tests and 1,871 assertions, expanded operational health and audit coverage, and a documented manual release gate.
• Verified 21 varied knowledge questions and hot paths below the optimized acceptance baselines.

AI Production Hardening

• Added atomic credit reservation and reconciliation so concurrent AI jobs cannot overspend a workspace balance.
• Added provider-aware total prompt budgets, exact source-message snapshots, rapid-message coalescing, and database operation idempotency.
• Formalized the compact core prompt, isolated product or company knowledge, and latest-question lexical retrieval with live plan records taking priority.
• Added seven-day token, credit, latency, success and failure analytics with provider/model/workspace/feature breakdowns and operational alerts.
• Preserved lexical knowledge retrieval, the newest eight-message context, queue-first generation, human handoff, and normal chat speed.

Final Normalization

• Removed the experimental shimmer/route overlay and page-entry fade after they caused navigation flashes and could intercept inbox selection during routine polling.
• Hardened customer and admin conversation row selection, restored immediate active-thread rendering, and kept polling/send paths unchanged.
• Converted Company Settings navigation to cached client tabs with URL history, back/forward support, and preserved unsaved panel state.
• Reduced the public homepage hero and shell payload, removed dashboard assets and unused Swiper from marketing pages, and improved image, CSP, cache and indexing behavior.
• Stopped the PWA Installation steps fallback from flashing before native install eligibility is known.
• Added personalized dashboard greetings, compact mobile statistic rails, and a simplified in-flow announcement banner.

View 12 moreShow less

• Added duplicate-safe 24-hour waiting-user ticket closure, one queued inactivity email, reply cancellation, and customer reopening.
• Refined announcements with a responsive top-centered modal, long dashboard-only content, persistent banners, expiration, selected-user targeting, and platform staff visibility.
• Added tenant-correct clickable handoff contacts, persistent dashboard announcement banners, scheduled real-data performance reviews, and permission-scoped Admin Staff roles.
• Added duplicate-safe manual review buttons for all tenant/platform reports, explicit report date ranges, and normalized Admin/Staff operational access while keeping Payments and Admin Settings restricted to Super Admin.
• Standardized both widget welcome nudges on a friendly shared default while retaining workspace-customized copy.
• Simplified the homepage pricing preview to three plans while keeping the complete four-plan comparison on the Pricing page.
• Added a one-time two-minute AI handoff fallback: AI resumes only when no human replied, explains current availability, and keeps verified support channels visible.
• Replaced generic admin dashboard totals with real expiring and expired subscription/company signals and direct lifecycle filters.
• Normalized legacy plan pricing through configured exchange rates so NGN displays and new checkout records are converted rather than relabeled.
• Kept AI credit packs explicitly priced and accounted in their configured currency, normally USD.
• Simplified user navigation and contacts, routed public help calls to the Help Center, and clarified the ordered widget-settings preview.
• Hardened tenant notification preference persistence across in-app, browser, sound, and eligible email delivery without changing adaptive polling.

PWA Web Push

• Simplified the PWA invitation to Install and Not now, with a separate installation-guide fallback when the browser cannot open a native prompt.
• Added opt-in native-style background notifications for supported installed PWAs and desktop browsers using standards-based Web Push and VAPID.
• Exposed the customer Notification Center in the active desktop sidebar and mobile More menu with user-scoped unread badges.
• Aligned customer and admin Livewire inbox notification behavior without changing message sending or adaptive polling.
• Kept the existing notification record as the single source of truth and queued one idempotent delivery per registered device.
• Added encrypted device subscriptions, expired-device cleanup, safe conversation click routing, per-user controls, and production setup guidance.

View 5 moreShow less

• Enabled safe chat-event defaults, all-admin Provixchat support routing, bounded multi-device delivery, and last-device preference cleanup.
• Preserved chat sending, adaptive polling, active-view suppression, unread grouping, and the existing queue topology.
• Added official Provixchat notification artwork and a dedicated Android monochrome badge while respecting iOS, Android, and desktop OS presentation limits.
• Added permission-gated Admin Push Broadcasts with preview, company/plan targeting, scheduling, staggered queue batches, delivery counts, and database-level duplicate prevention.
• Made visible-PWA broadcasts use a deduplicated 10-second in-app alert while background and closed PWAs retain native OS notifications.

Product Experience Refresh

• Redesigned the user dashboard around a compact, productivity-focused workspace.
• Added a collapsible sidebar with persistent state, workspace context, and responsive navigation.
• Added sticky top navigation, breadcrumbs, command search, and mobile bottom navigation.
• Refined the inbox layout, active-conversation state, composer clearance, filters, and unread indicators.
• Improved Plans, Subscription, Analytics, Companies, Contacts, Settings, Profile, and Integrations.
• Kept light mode as the default while preserving an explicit dark or system preference.

Admin Experience Refresh

• Aligned the admin dashboard and navigation with the mature user workspace.
• Added System Audit Logs using real recorded activity, filters, details, and CSV export.
• Added System Health & Queues using real queue tables, service checks, scheduled tasks, and Laravel exceptions.
• Rebuilt Roles & Permissions around existing Spatie roles and protected system roles.
• Improved administration tables, search, billing operations, analytics, settings, content, and support workflows.

AI Agent Launch

• Launched AI Agent with knowledge-aware auto replies, agent drafts, conversation context, duplicate protection, and human handoff controls.
• Added immediate AI typing feedback without adding work to chat send or polling requests.
• Grounded Provixchat Support AI in verified product, founder, plan, billing, setup, help, and configured social-link knowledge.

Website Experience Refresh

• Refined selected homepage product sections and the shared conversion CTA.
• Reworked Documentation into a searchable three-column guide with copyable code and page navigation.
• Reworked the Help Center around search, popular topics, articles, FAQs, and direct support.
• Added a searchable public changelog and linked it from navigation, documentation, footer, and sitemap.
• Refined login and registration with responsive split layouts while preserving every auth flow.
• Removed touched inline styles and consolidated public styling in the existing frontend stylesheet.

Widget Experience

• Improved widget and support-chat polling without adding work to the message send path.
• Kept the mobile widget and agent composers clear of bottom navigation and safe-area insets.
• Improved visitor-message notifications so only users who have not viewed the conversation receive a new count and toast.
• Removed delivery-success toast noise while retaining message failure feedback.
• Preserved widget verification, visitor context, attachments, typing, read state, reopen, and CSAT flows.

Performance & Stability

• Kept active conversation polling on the guarded focused JSON loop.
• Added stable notification deduplication and cache-only active-viewer presence.
• Fixed stale-token logout and authenticated page-expired responses for user and admin sessions.
• Hardened blog and email-campaign publishing, sanitization, scheduling, and queue idempotency.
• Preserved tenant scoping, billing behavior, queues, permissions, and existing routes throughout the refresh.

Security

• Kept company data and customer conversations scoped to the active tenant.
• Protected operational actions with verified admin middleware and CSRF validation.
• Protected system roles from accidental deletion.
• Continued queue-backed email and notification processing outside time-sensitive chat requests.

Core Features

• Multi-tenant company workspaces with tenant-scoped customer data.
• Authentication, email verification, password reset, onboarding, and role-aware redirects.
• Team management, invitations, roles, permissions, departments, and conversation assignment.
• User dashboard, live customer inbox, contacts, customer companies, and notification center.
• Conversation notes, tags, saved replies, attachments, emoji, replies, read receipts, and typing indicators.
• Visitor identification, presence, page context, conversation history, and active visitor tracking.

View 4 moreShow less

• Company, team, notification, widget, integration, and billing settings.
• Admin management for companies, users, plans, subscriptions, payments, invoices, widgets, analytics, tickets, and platform settings.
• Public landing pages, documentation, Help Center, blog, contact, legal pages, and newsletter flows.
• Progressive Web App support with light and dark appearance modes.

Widget

• Responsive embeddable website widget with full-screen mobile chat.
• Widget branding, position, welcome messages, sounds, notifications, and conversation history.
• Visitor information capture, install pings, domain-aware installation verification, and active status.
• Message attachments, typing state, read state, conversation reopen, and satisfaction rating.

Billing

• Subscription plans, trials, expiry handling, lifecycle status, usage limits, and feature limits.
• Paystack and manual payment workflows with administrative approval.
• Invoice generation, downloadable PDF invoices, receipts, and payment history.
• Subscription-aware widget access and preserved historical conversations after expiry.

Emails

• Queued welcome, verification, password-reset, and team-invitation emails.
• Queued trial, subscription, payment, manual-review, invoice, and receipt emails.
• Administrative transactional email controls and reusable email templates.

Analytics

• Conversation and visitor metrics with response-time reporting.
• Satisfaction reporting, active visitor visibility, sources, and widget activity.
• User and platform analytics dashboards backed by application records.

Security

• Company-scoped tenancy, authorization middleware, policies, roles, and permissions.
• CSRF protection, signed or session-bound widget access, and domain verification.
• Queue-backed background processing for email and notification work.

Performance

• Focused message polling, optimistic agent messaging, and small JSON chat responses.
• Cached application settings and asynchronous background work.
• Responsive desktop, tablet, mobile, and widget layouts.

User Experience

• Responsive dashboards with search, filters, pagination, empty states, and loading states.
• Toast and sound notifications for important platform and conversation events.
• Mobile-ready inbox, widget, authentication, billing, and public pages.